Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.

Free Customer Focus and Service Excellence Articles and Resources

Dear Site Visitor;

This section of our website is reserved for free resources that will help you to understand and enhance customer focus throughout your organization. This section is currently under construction.

Over the course of time we will be adding articles, videos and assessment tools. All of which will be free to use.

Our current inventory of articles is in the process of being re-purposed as interactive video articles. We are doing this as search engines like Google now penalize us for having duplicate content on this web site and our parent Company website at

Our first video article is scheduled to appear in April 2014. Then one per month thereafter. So come back often.

In the meantime please check out our How Customer-Focused Are You? Online Assessment. It’s free and takes only a few minutes to complete. I am sure you will find it very revealing and helpful.

Click here to get access to the How Customer -Focused Are You Assessment.