Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.

Here are a few related web site links that you may find helpful.

The Training Bank

The Training Bank is an international training and development firm which specializes in Customer Focus and Leadership training as well as Customized Training Design Services. The Training Bank offers an extensive array of in-house training programs, online professional development courses,  as well as professional development books, CDs and DVDs.   You can visit them at

Customer Focus Consulting

Customer Focus Consulting is run by a long-time friend and strategic partner. They focus on helping companies to develop processes for improving customer focus. Their focus is process. When it comes to training support we work with them to customize training solutions which support their consulting activities. Eric's site also has an exceptional library of free articles which cover all aspects of customer focus. You can visit them at

Customer Service Manager

If you are a customer service manager you will find an enormous amount of useful information on this website.

Self Improvement from is the most complete guide to information about Self -Improvement, Personal Growth and Self Help on the Internet.  It is designed to be an organized directory, with articles and references to thousands of other Web Sites on the World Wide Web. This is a tremendous website dedicated to helping individuals improve the quality of their lives. You must check them out. You can visit them at

Customer Service Institute of America

We are proud to be an associate member of this terrific organization which is dedicated to the advancement of service excellence. You can visit their website at

If you are a small business owner or entrepreneur this site is an excellent resource. is the #1 website in the world for small business motivation and strategies with over 260,000 regular monthly business owner readers. You will find articles and other resources which can help you to grow your business. You can visit them at

Useful Web Resources