Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.

Here are a few related web site links that you may find helpful.

The Training Bank

The Training Bank is an international training and development firm which specializes in Customer Focus and Leadership training as well as Customized Training Design Services. The Training Bank offers an extensive array of in-house training programs, online professional development courses,  as well as professional development books, CDs and DVDs.   You can visit them at

Customer Focus Consulting

Customer Focus Consulting is run by a long-time friend and strategic partner. They focus on helping companies to develop processes for improving customer focus. Their focus is process. When it comes to training support we work with them to customize training solutions which support their consulting activities. Eric's site also has an exceptional library of free articles which cover all aspects of customer focus. You can visit them at

Customer Service Institute of America

We are proud to be an associate member of this terrific organization which is dedicated to the advancement of service excellence. You can visit their website at

Useful Web Resources