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Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.
The Wow Factor Training Workshop will Enable your Frontline Employees to Deliver Service Which Wows your Customers.
Creating a Customer-Focused mind-set and delivering a level of service which consistently “wows” your customers will create differentiation in today’s highly competitive market.
This kind of differentiation will lead to greater customer loyalty and a “fan base” of customers who will brag about how good you are to deal with.
That’s got to be good for your business!
To obtain a copy of this course description click here.
To obtain a no-obligation fee estimate, call us at 519 284-8080.
Train-the-trainer certification is also available.
This 1 day highly interactive, customizable on-site workshop enables participants to:
- explore why wowing customers is a critical customer retention strategy
- explore what it is that customers want, when it comes to the service they receive
- understand the impact customers’ expectations have on whether or not they will be wowed by what you do
- learn how to identify customer touch point opportunities and determine what will wow customers at these touch points
- understand why creating a loyal fan base of customers who brag about your business is good for your bottom line
Topics include:
- What is Customer Focus and Service?
- Why Customer Focus Creates a Competitive Edge
- What Customers Want
- The Power of Customer Perception
- Perception Drives Expectations
- Moments of Truth
- The Wow Factor- Retention
- Why Wow?
- The Wow Factor- Customer Loyalty
- Personal Action Plans
Participants will receive a three ring binder containing all of the of reference information presented in the workshop together with learning activities, exercises and job aides. As part of this program, participants complete a Personal Action Plan for how they will take what they learn and apply it on-the-job.
For more information about this outstanding workshop please give us a call at 519 284-8080.
“This workshop is highly engaging and interactive. Upon completion of this session participants will be able to develop a strategy for how they can wow their customers and build a strong fan base.”
