Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.
Creating a Customer-Focused mind-set and delivering a level of service which consistently “wows” your customers will create differentiation in today’s highly competitive market.
This kind of differentiation will lead to greater customer loyalty and a “fan base” of customers who will brag about how good you are to deal with.
That’s got to be good for your business!
To obtain a copy of this course description click here.
Train-the-trainer certification is also available.
This 1 day highly interactive, customizable on-site workshop enables participants to:
Participants will receive a three ring binder containing all of the of reference information presented in the workshop together with learning activities, exercises and job aides. As part of this program, participants complete a Personal Action Plan for how they will take what they learn and apply it on-the-job.
“This workshop is highly engaging and interactive. Upon completion of this session participants will be able to develop a strategy for how they can wow their customers and build a strong fan base.”